International money transfers are the backbone of the global economy, ensuring seamless transtions across borders. While banking institutions rely on complex networks such as SWIFT and SEPA to process payments, inefficiencies, human errors, and lack of accountability often cause delays. Although lost transactions are not a widespread issue, cases of negligence and mismanagement—such as my personal experience with Security Bank—highlight the urgent need for Artificial General Intelligence (AGI) in financial operations.
The Problem: Banking Incompetence in Action
On January 23, 2025, I initiated a transaction for €3,684.82 from my ING Bank account in the Netherlands to my Security Bank account in the Philippines. The funds were marked as “Paid,” yet the beneficiary—me—never received them. Despite repeated follow-ups, Security Bank failed to provide a concrete resolution, leading me to escalate the matter.
At the center of this disaster was Sir Jovert, a branch manager whose incompetence and self-serving attitude turned a straightforward transaction into a financial nightmare. Instead of taking responsibility, Jovert spent more time shrugging his shoulders, deflecting blame, and pretending to be confused than actually doing his job.
The Jovert Effect: Banking at Its Worst
1. Total Communication collapse
Jovert seemed allergic to providing timely updates. When asked about the status of my money, he responded with vague excuses, empty reassurances, and exaggerated shoulder shrugs—as if wiggling his shoulders could magically process my transaction.
2. Lack of Basic Technical Knowledge
A competent banker should understand SWIFT transactions, right? Not Jovert.
- He had no clue what a SWIFT MT103 report was until I did some research myself on tracking transactions and educated him on it.
- Instead of using this new knowledge to fix the problem, he conveniently turned it into another bureaucratic excuse to delay everything even further, stating that the request to see it raised a major security issue
3. Regulatory Negligence
Banks are legally required to process international transactions within a specific timeframe. Yet, Security Bank—thanks to Jovert—decided to ignore those regulations entirely.
- My money remained in a quantum superstate for weeks with zero accountability.
- Jovert’s response? “Just wait, sir.”
- Meanwhile, Jovert continued shaking his shoulders like an overworked fast-food employee.
This level of incompetence is exactly why AGI must take over financial operations.
How AGI Could Have Saved the Day
Artificial General Intelligence (AGI) represents the next evolution of AI—capable of independent reasoning, problem-solving, and decision-making without human errors or bureaucratic nonsense. If AGI had been handling my transaction instead of Jovert, this entire mess would have been avoided and my money would have been in time.
1. Instant Transaction Monitoring & Resolution
- AGI would track the transaction in real-time and resolve issues immediately—no excuses, no delays.
- Unlike Jovert, AGI wouldn’t need a coffee break before answering a simple question.
2. No More Human Stupidity
- AGI would actually know what an MT103 report is and use it to pinpoint exactly where my money went.
- It wouldn’t sit there, staring at a computer screen, hoping for divine intervention.
3. Real-Time Customer Updates
- Instead of waiting days for Jovert’s “Let me check” nonsense, AGI would provide instant updates via email or mobile notifications.
- No more frustration, no more uncertainty—just real-time transparency.
4. Predictive Error Detection & Fraud Prevention
- AGI would analyze patterns and prevent transaction failures before they happen.
- It would integrate with global Anti-Money Laundering (AML) systems to ensure compliance without manual intervention.
5. Automated Escalation & Accountability
- If Security Bank failed to process my transaction within the legal timeframe, AGI would escalate the issue automatically—no need for angry emails or legal threats.
- Unlike Jovert, AGI doesn’t play dumb when caught in a mistake.
The Future of Banking: Adapt or Die (serious).
Had Security Bank implemented AGI-driven financial systems, I wouldn’t have had to:
✔ Send multiple emails
✔ Chase down a clueless branch manager
✔ Threaten legal action
✔ Expose their incompetence online
The reality is simple: banks that refuse to evolve will lose credibility and customers. Institutions like Security Bank must wake up and embrace AGI, or continue drowning in their own inefficiencies.
Meanwhile, my case remains unresolved—at least until Security Bank realizes that technology, not Jovert’s ridiculous shoulder shrugs, is the key to financial reliability.
As a Senior AI and AGI specialist I invite Security Bank and other Banking organizations in the Philippines for an Informal discussion on-site. Please email me for an appointment.
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